Requesting Student Technology Assistance: A How to Guide
Requesting Student Technology Assistance
The following document will highlight how KIPP Texas Public Schools' families and students are able to request technology assistance.
Requirements
Here are the requirements in order to formally request student technology assistance by Support Type:
- Ticket Submission
- Internet Access
- Active E-Mail Address
- Modern Browser for Self Help Support
- Email
- Internet Access
- Active E-Mail Address
Individuals submitting support requests are advised to keep watch of the email address used, as support agents will be replying with technology advise and/or support.
Support Types
IT Support Services offers the following channels of support for our students:
- Student Support Portal
- The preferred method of requesting technology support is through the Student Support Portal
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- Individuals wishing to receive technology assistance via the Student Support Portal are also able to view helpful documents and Support Guides such as:
- Student Technology Guides
- Google Account Guides
- Testing Guides
- Parent Support Guides
- Student Technology Handbook
- Student Technology Loaner Agreement
- Individuals wishing to receive technology assistance via the Student Support Portal are also able to view helpful documents and Support Guides such as:
- Email
- Individuals wishing to submit a technology request inquiry may send an email to the following email address:
KTXITStudentSupport@kipptexas.org
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- As noted in the Requirements section above, E-Mail monitoring is advised, as IT Support Services Agents will reply as soon as possible to the E-Mail address provided.
Additional Questions
- Individuals with additional questions may also call their student's school. Please refer to the following to locate school information, as well as phone numbers, and locations by region:
KIPP Texas Region | Website |
KIPP Texas - Houston | KIPP Texas-Houston | KIPP Texas Public Schools |
KIPP Texas - Austin | KIPP Texas-Austin | KIPP Texas Public Schools |
KIPP Texas - San Antonio | KIPP Texas-San Antonio | KIPP Texas Public Schools |
KIPP Texas - Dallas | KIPP Texas-Dallas-Fort Worth | KIPP Texas Public Schools |